Returns Policy

Returns Policy for Hadiyas

At Hadiyas, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns process to ensure your peace of mind.

1. Eligibility for Returns:

  • We accept returns within 15 days from the date of delivery.
  • To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

2. Non-Returnable Items:

The following items are not eligible for return:

  • Items marked as final sale or clearance.
  • Personalised or custom-made products.
  • Perishable goods, such as food items.
  • Items that have been used, damaged, or altered after delivery.

3. Returns Process:

To initiate a return, please follow these steps:

  • Contact our customer service team at sales@hadiyas.com to request a return authorisation (RA) number.
  • Pack the item securely in its original packaging, along with any accessories or documentation.
  • Include the RA number provided by our customer service team on the return package.
  • Ship the return package to the address provided by our customer service team.

4. Return Shipping:

  • The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We are not responsible for lost or damaged return shipments.

5. Refund Process:

  • Once we receive and inspect the returned item, we will process your refund within 2-4 days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping and handling charges are non-refundable, unless the return is due to an error on our part or a defective product.

6. Exchange Policy:

  • If you would like to exchange an item for a different size, color, or style, please follow the returns process outlined above and place a new order for the desired item.
  • Exchanges are subject to availability.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team within 2-3 days of delivery to arrange for a replacement or refund.
  • Please provide photos of the damaged or defective item as well as the packaging for our records.

8. Contact Us:

If you have any questions or concerns about our Returns Policy, please contact our customer service team at sales@hadiyas.com