Privacy Policy

Privacy Policy for Hadiyas (UK)

At Hadiyas, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in line with this policy.

1. Who We Are

Hadiyas is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: sales@hadiyas.com

2. Information We Collect

We may collect and process the following categories of personal data:

a) Personal Details

Name, email address, phone number, billing address, delivery address, and any other information you provide when placing an order or contacting us.

b) Account Information

If you create an account, we collect login details and account preferences. Passwords are stored securely using encryption.

c) Transaction Data

Details about purchases you make, payment method used (payment card details are handled securely by third-party payment processors and are not stored by us), order history, and refunds.

d) Technical & Usage Data

IP address, browser type, device information, pages visited, and how you interact with our website. This is collected via cookies and similar technologies.

e) Communications

Any emails, messages, or enquiries you send to us, including correspondence with customer support.

3. How We Use Your Information

Under UK GDPR, we must have a lawful basis for using your data. We use your personal data to:

  • Process and fulfil orders and manage payments (contractual necessity)

  • Provide customer support and respond to enquiries (legitimate interest)

  • Improve our website, products, and services (legitimate interest)

  • Send order updates and service-related communications (contractual necessity)

  • Send marketing communications where you have given consent (consent)

  • Prevent fraud and protect our business and customers (legitimate interest / legal obligation)

  • Comply with legal and regulatory obligations (legal obligation)

4. Marketing Communications

We will only send you marketing emails if:

  • You have opted in, or

  • You are an existing customer and the marketing relates to similar products or services (where permitted by law).

You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

5. Sharing Your Information

We may share your personal data with trusted third parties, including:

  • Payment processors

  • Delivery and logistics providers

  • IT and website hosting providers

  • Email and marketing platforms

All third parties are required to process your data securely and in line with UK GDPR. We do not sell your personal data.

We may also disclose your data if required to do so by law or to protect our legal rights.

6. International Data Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses, to protect your data.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. While we take security seriously, no system is completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at sales@hadiyas.com.

10. Cookies

Our website uses cookies to improve functionality and analyse website traffic. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

11. Children’s Data

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately.

Last Updated: 01/01/2026